This is available only on select business products, click Learn More below for more information. This video will help you isolate where the problem is occuring and give you steps on how to fix it. This tool runs outside of the Operating System, is easy to use, and in just a few simple steps can greatly assist in troubleshooting hardware problems quickly. The tool executes in the UEFI environment outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components.
You will then be directed to the resources you need to get your PC repair started. Did the diagnostic tool generate a digit failure ID code? After downloading, installing and running the diagnostic tool on your computer, did it generate a digit failure ID code? If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. Supports Windows 10 and 11 Operating Systems. The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. This convenient shortcut can be used for easy access to the HP Print and Scan Doctor for troubleshooting and problem solving help you may need in the future.HP PC Hardware Diagnostics Windows come pre-installed on new HP computers, if not on your computer, you can download it using the download button below. Note: The first time you run the HPPSdr.exe file it will place a shortcut to the HP Print and Scan Doctor on your desktop. Navigate to the location where you unpacked the archive on your computer and double-click the HPPSdr.exe filename to open and run the tool.įollow the on-screen instructions to use the HP Print and Scan Doctor. Unpack the downloaded archive and save the file to your computer.
The HP Print and Scan Doctor does not require installation. This updated version of the HP Print and Scan Doctor adds support for Windows 10, and enhanced troubleshooting help for selected issues.
The HP Print and Scan Doctor was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
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